Due to changes in my workplace I’m back working in front line customer service. I must say at many times over the past few months I’ve been on the receiving end of people’s complaints, anger, frustration and stress. Being in the firing line really doesn’t bother me… but today was different.
An elderly man asked to speak to someone I charge. As I approached him and said hello, he smiled and said, these ten words:
I don’t like to complain but I love a debate.
anon customer
I couldn’t help but smile. We had the best conversation and the issue was resolved – peacefully and swiftly.
What captured my attention was not only his perspective but his behavior. I would call it honorable. He was respectful and listened to my responses. The reason I mention listened, is because I find a lot of people like to complain, but not many like to listen to the response.
This customer who by the way turned out to be 89, showed me that maybe just maybe if we all behaved in a respectful and honorable manner more issues would be resolved peacefully. There would be less stress, less anxiety around conflict resolution. There would be more kindness and understanding – more listening and less speaking.
I know I’m going to take his 10 words into my everyday and use this perspective in my home life and workplace. What a better world we would have, it we all took his advice and approached life with an open mind, ready for a debate rather than a complaint.
Homes of Victory 